Privacy Policy

Maintaining the privacy of your information is of the highest importance to us. This Website Privacy Policy ("Privacy Policy") explains how New York Center for Spinal Disorders ("NYCSD," "we," or "us") collects, uses, discloses, and processes information in connection with this site, available at [insert website URL] (the "Site"). This Privacy Policy also applies to any other NYCSD or affiliated sites and mobile applications that display a link to this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you should not use this Site. Your continued use of this Site constitutes your agreement to the terms of this Privacy Policy and our use of your information as described in it.

We are dedicated to protecting your privacy while accessing this Site. This Privacy Policy explains what information we collect, why we collect it, and how we use it. It also informs you of your rights regarding your personal information under applicable New York State and federal privacy laws. Please review it carefully. When we refer to "personal information" in this Privacy Policy, we mean any identifiable information related to an individual as defined under applicable law, including the New York State Privacy Act and New York General Business Law § 899-AA (NY Shield Act).

This Privacy Policy applies only to the Sites that display a link to it. It does not apply to third-party websites, offline interactions, or any other websites or applications that do not reference this Privacy Policy. This Privacy Policy does not apply to protected health information (PHI) governed by HIPAA. For details on how NYCSD uses and discloses PHI, please review our HIPAA Notice of Privacy Practices. From time to time, we may feature third-party products or services on this Site. This Privacy Policy does not apply to information collected by such third-party sites or applications, which have independent privacy policies. We encourage you to review those policies to understand how third parties may collect and use your information.

We collect and use information about you when you access and interact with this Site as described in this Privacy Policy. This Site collects different types of information through various methods, including: 1. Information Collected Automatically When visiting this Site, we automatically collect information via cookies, pixels, third-party tracking technologies, and server logs. This may include: • Your internet domain and IP address • The pages or services you view or request access to • The type of browser and operating system you use • The date and time of your visit We use this information to enhance your user experience, direct and tailor information based on your entry path to this Site, and improve accessibility. We may use Google Analytics or similar tools for this purpose, but not in a manner that collects or retains your personal or health-related information. By continuing to use this Site, you agree to our collection of this information. For a list of third-party tools used on this Site, please contact us at the contact information below. We recommend reviewing third-party privacy policies for more details on how they use your data. NYCSD does not sell visitor information to third parties. 2. Information You Provide Voluntarily We collect and use information that you voluntarily provide by interacting with this Site, such as when you: • Submit your information to create or modify your account • Contact us via this Site • Communicate with us through this Site This may include personal information, such as: • Your name, email address, phone number, and zip code • Your approximate location • Your health provider information • Any comments or feedback you provide We use the information you provide to fulfill the services you request, respond to inquiries, and for the purposes outlined in the next section.

We collect, process, and use personal information for the following purposes: • To provide services to you • To enroll, register, and administer your account • To improve this Site and better understand your needs • To communicate with you, including responding to inquiries • To maintain the quality, function, and security of this Site • To send you surveys or request feedback (unless you opt out) • To tailor your access to this Site based on your preferences • To notify you of updates to our Terms and Privacy Policy • To comply with New York State and federal legal obligations

You have control over how your information is collected and used. You can manage cookies and tracking technologies through your web browser settings. Please note that disabling certain tools may affect the functionality of this Site.

We retain your personal information only as necessary to provide services to you and comply with legal and contractual obligations. We may de-identify your information in accordance with applicable law, ensuring it is no longer personally identifiable. De-identified information is not subject to the retention requirements specified in this Privacy Policy.

We do not sell your personal information. However, we may disclose your information in the following circumstances: • To affiliates, business partners, or service providers when necessary for business operations • To third-party vendors for technical and administrative support • To regulatory agencies, law enforcement, or legal authorities as required by law • In the event of a business acquisition or merger, where your information may be transferred We ensure that appropriate security safeguards are in place when sharing information with third parties.

We implement strict security measures to protect your information. However, transmitting information over the internet presents security risks. We recommend: • Using strong passwords and keeping them confidential • Accessing this Site from a secure network • Not sending personal information or PHI via email or text, as these methods are insecure If you believe your account has been compromised, notify us immediately.

NYCSD complies with New York State privacy laws, including: • New York State Privacy Act • NY General Business Law § 899-AA (NY Shield Act) – Governing data security and breach notification New York residents may have additional rights regarding their personal data. For questions, please contact us at the information below.

This Site is not intended for children under the age of 13. If you believe a child has provided us with information, please contact us immediately.

You may unsubscribe from email, text messaging, or newsletters by following the opt-out instructions in the communication or contacting us.

We may update this Privacy Policy periodically. Updates will be posted on this Site. Continued use of this Site constitutes acceptance of the updated Privacy Policy. For questions, contact us at: New York Center for Spinal Disorders Attn: Privacy Officer 425 East 79th Street, Suite 1H New York, NY 10075 Email: compliance@spine-nyc.com Phone: (212) 249-3840 ________________________________________ This Privacy Policy was last updated on March 12, 2025.